FAQ
Frequently Asked Questions (FAQ)
1. What is LunaLou Handmade?
LunaLou Handmade is a jewellery brand specialising in 100% recycled sterling silver pieces. Founded and run by Zoe in Market Harborough, UK, we are dedicated to creating elegant, eco-friendly jewellery that tells a story of sustainability and craftsmanship.
2. What materials do you use?
We use 100% recycled sterling silver for all our jewellery pieces. This choice reflects our commitment to sustainability and reducing waste in the jewellery industry.
3. How can I place an order?
You can place an order directly through our website or at one of the local markets where we participate. For custom pieces, please contact us to discuss your design ideas and specifications.
4. Do you offer custom jewellery?
Yes, we offer custom-made jewellery tailored to your unique vision. Whether you have a specific design in mind or wish to personalise an existing piece, we will work closely with you to create something truly special.
5. How long does it take to receive my order?
For ready-made pieces, orders typically ship within 3-5 business days. Custom pieces require additional time for design and crafting, usually taking 2-3 weeks. We will provide an estimated delivery date when you place your order.
6. Do you ship internationally?
Yes, we offer international shipping. Shipping times and costs may vary depending on your location. Please refer to our Shipping Policy for more details.
7. How can I track my order?
Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this number to track your package online.
8. What is your return policy?
We accept returns of unused and unworn items within 30 days of purchase. Custom-made pieces and earrings are non-refundable unless they arrive damaged or defective.
9. How do I care for my LunaLou jewellery?
To keep your jewellery looking its best, avoid exposure to harsh chemicals and store it in a dry, cool place away from direct sunlight. Clean your sterling silver pieces with a soft polishing cloth to maintain their shine. For more detailed care instructions, please refer to our Jewellery Care Guide on our website.
10. Can I request a specific size for my ring or bracelet?
Absolutely! When placing your order, you can specify the size you need. For custom pieces, please provide detailed measurements to ensure a perfect fit.
11. Do you offer gift wrapping?
Yes, we offer complimentary gift wrapping for all our jewellery pieces. If you are purchasing a gift, please let us know during checkout, and we will beautifully package your item.
12. How can I contact you?
You can reach us via email at info@lunalouhandmade.co.uk
We are also available through our social media channels. We look forward to assisting you with any questions or concerns you may have.
13. Where can I find LunaLou Handmade in person?
In addition to our online store, we participate in local markets in and around the East Midlands and the wider UK. Follow us on social media or check our website for updates on our market appearances and events.
14. How do I stay updated on new collections and special offers?
To stay informed about our latest collections, special offers, and upcoming events, subscribe to our newsletter and follow us on social media. You’ll be the first to know about all things LunaLou Handmade!
For any additional questions or more information, please don't hesitate to contact us. We are here to help and ensure your experience with LunaLou Handmade is wonderful.