Shipping policy

 

LunaLou Handmade Shipping Policy

At LunaLou Handmade, we strive to provide a seamless and efficient shipping experience for our customers. Please read our Shipping Policy below for detailed information on shipping methods, costs, delivery times, and related processes.

1. Shipping Destinations

We offer shipping to various locations worldwide. If you have any questions about whether we can ship to your location, please contact us at info@lunalouhandmade.co.uk

2. Shipping Methods and Costs

We provide several shipping options to accommodate your needs:

  • Standard Shipping: Reliable and cost-effective shipping method for domestic and international orders.
  • Express Shipping: Faster delivery option for urgent orders.

Shipping costs are calculated based on the destination, shipping method selected, and the weight and dimensions of your order. The shipping cost will be displayed at checkout before you complete your purchase.

3. Processing Time

  • Order Processing: Orders are typically processed within 2-3 business days. During peak times or for custom-made items, processing may take longer. You will be notified if there are any significant delays.
  • In Stock Pieces: In-stock items will be processed and shipped within 3-5 business days.
  • Custom and Made to Order Pieces: Custom and made to order jewellery pieces will be processed and shipped within 10 working days. Please refer to the product description for specific details or contact us for more information.

4. Delivery Times

Delivery times vary depending on the shipping method selected and the destination:

  • Domestic Shipping (UK): Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days.
  • International Shipping: Delivery times for standard international shipping range from 7-21 business days, depending on the destination. Express international shipping typically takes 3-7 business days.

Please note that these are estimated delivery times and actual delivery may vary due to factors beyond our control, such as customs processing and local postal service schedules.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status of your delivery.

6. Shipping Restrictions

  • PO Boxes: We do not ship to PO boxes. Please provide a physical address for delivery.
  • Customs and Duties: International orders may be subject to customs duties, taxes, and fees. These charges are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential charges.

7. Delivery Issues

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us immediately at [Your Email Address] with your order number and details of the issue. We will work with the shipping carrier to resolve the problem as quickly as possible.
  • Incorrect Address: Please ensure that your shipping address is accurate at the time of purchase. We are not responsible for orders delivered to incorrect addresses provided by the customer. If you realize that you have provided an incorrect address, please contact us immediately to update your information.

8. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at:

LunaLou Handmade
Market Harborough, UK
Email: info@lunalouhandmade.co.uk
Thank you for choosing LunaLou Handmade. We appreciate your business and look forward to delivering beautiful, handcrafted jewellery to you.